Terms of service.

Who these terms apply to. These terms are between Kabware Services Ltd and the practice that creates a CharityVerify workspace. The person completing checkout confirms that they have authority to buy the service for that practice.

The service. CharityVerify provides automated due-diligence checks against official public registers. Charity register checks are available in England and Wales through the Charity Commission for England and Wales (CCEW), in Scotland through the Office of the Scottish Charity Regulator (OSCR), and in Northern Ireland through the Charity Commission for Northern Ireland (CCNI). A separate company check runs only when a company number is supplied or authoritatively linked by the selected charity register. Republic of Ireland primary-register delivery remains controlled and release-gated while we verify a supported official route. We do not currently claim a live official-register feed. Republic of Ireland annual-report evidence is disabled pending a recorded licence decision. CRO company checking is disabled unless the required credentials are configured and the terms have been accepted. When available, Companies Registration Office information is used only for a supplied or authoritatively linked Republic of Ireland company number. Register information may contain errors, so customers must review it and request corrections where needed. Primary-register information is provided by the Charities Regulator under CC BY 4.0. The Charities Regulator does not endorse CharityVerify. Results reflect the available registers at the time of the check and support, but do not replace, your practice's professional judgement.

Subscriptions and payment. Plans are annual and seat-based. Your card is charged when you complete checkout. Your subscription becomes active after payment is confirmed. It renews automatically each year using the saved payment method unless you cancel before the renewal date. The price, and any VAT that applies, is shown at checkout before you pay.

Plan changes and cancellation. You can manage your plan and cancel through the billing portal. An upgrade may take effect straight away and may result in an additional charge. A downgrade or cancellation takes effect at the end of the current annual billing period. Amounts already paid are not refunded for an unused part of that period, except where the law requires otherwise. Your use of the service remains subject to the limits shown for your plan.

Your account. You are responsible for keeping account details accurate, protecting sign-in details and telling us promptly about suspected unauthorised access. We may suspend access where reasonably necessary to protect the service, other customers or the data we process.

Acceptable use. One seat is for one named adviser. Verification output is for your practice and its clients. You must not resell raw output as a data service, attempt to bypass plan limits, interfere with the service or use it unlawfully.

Availability. We may maintain, secure and update the service. We do not promise that it will always be available without interruption. If we make a material change that significantly reduces your paid service, we will give reasonable notice where practical.

Liability. The registers are authoritative sources that we relay. We are not responsible for errors or omissions in the underlying register data. A verification score is evidence, not advice. Nothing in these terms excludes or limits liability where it would be unlawful to do so.

Data and messages. We process account, verification, billing and service records to provide the service and keep its evidence trail. They are held with a secure hosting provider and are available to authorised members of your practice and authorised staff who need them for support, security or service operation. Verification evidence is kept for at least seven years. You can manage the account and privacy choices described in our privacy notice. We send account, billing and service messages needed to operate your subscription.

Contact. Questions about these terms can be sent to support@kabware.co.uk.